America’s oldest bank spends billions on tech
By CNBC
February 9, 2026, 6:27 AM EST
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(CNBC): At BNY’s New York headquarters, digital employees work alongside humans, boosting productivity and efficiency.
BNY has introduced digital employees, AI-driven workers that handle repetitive tasks 24/7, allowing human employees to focus on more complex roles. The bank invests heavily in technology, with a focus on AI, to optimize operations and enhance employee productivity without compromising human jobs. This innovative approach is seen as a potential game-changer in the banking industry, positioning BNY as a leader in AI integration and workforce development.
